Complaint under RERA

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The Real Estate (Regulation and Development) Act, 2016 has been enacted by the Government for the protection of homebuyers against the unfair trade practices of housing development and real estate project developers. Developers have to compulsorily obtain all prerequisite approvals from government bodies before the project can be presented to the public. The developers have to further display all relevant information on the RERA website of the respective states.

If any developer, promoter or builder of the property doesn’t have the approvals or if s/he has defaulted under the Act in any manner, you may file a complaint before the RERA authorities through the most experienced RERA advocates in your locality.

Procedure for filing a complaint under RERA

  1. You must hire the top RERA lawyers in your locality to help you file the complaint before the appropriate authority.
  2. The procedure laid down by the State in which the property is located shall be followed.
  3. The fees for filing a complaint about RERA may also vary from state to state.
  4. The complaint must contain details of the name of the complaint, details of the developer, details of the property, amount paid, the relief sought, etc.

How does the RERA Act impact buyers?

Security: Under the RERA Act, at least 70% of the purchaser’s cash will be kept in a different escrow account. A different escrow record will guarantee that the cash gathered for a specific land venture isn’t occupied to different exercises/ventures embraced by the manufacturer/designer. The builders can’t request over 10% of the property’s estimation as a development installment before the deal understanding is agreed upon.

Transparency: Builders should present the first reports for all undertakings they attempt. Builders shouldn’t roll out any improvements to the arrangement/format of the task without the assent of the purchasers.

Fairness: RERA has now trained designers to sell properties dependent on cover zone and not overly developed territory. If the undertaking has been deferred, purchasers are qualified for get back the whole cash that they have contributed or they can likewise decide to contribute and get month to month speculation on their cash.

Quality: for a long time from the date of procurement, a home purchaser can raise any issue before the developer which must be settled by the manufacturer in 30 days from the date of warning of the issue to the developer.

Authorization: A manufacturer can’t promote, sell, assemble, contribute, or book a plot without enlisting with the controller. After enrollment, all the commercials for ventures should bear a one of a kind task shrewd enlistment number gave by RERA.

How to file a complaint under RERA?

Here is your step-by-step guide to filing a complaint under RERA:

Step 1 – To file a complaint with the Authority, the complainant needs to visit the State’s official website. On the portal, search for the page of Complaint Registration. 

Step 2 – Click on the complaint registration link. You will be taken to the complaint form where you are required to fill the details of the complaint.

Step 3 – While filing the complaint, homebuyers would be asked to submit their personal details including Name, Address, Contact details, and Project details. Complainants can also attach supporting documents.

Step 4 – Once the form is fully filled, the complainant would need to pay a sum of Rs 1,000 for filing the complaint or Rs 5,000 in case the complaint is filed before the Adjudicating Officer. Online payment mode is also available for completing the transaction.

When to file a RERA complaint?

A purchaser may record a complaint with the RERA Authority for any infringement or repudiation of the arrangements of the RERA Act by a manufacturer, designer, advertiser or realtor. Conditions under which a purchaser can record a RERA complaint include:

Delay in Possession: If a manufacturer delays conveyance of possession of the property, the purchaser can document a complaint against the developer to get quick conveyance of possession or get a full discount alongside interest.

False Advertisement: A complaint can be documented against the designer, advertiser, and even the endorsers if a purchaser was misdirected by false advertisements based on which he/she chose to store an aggregate with the advertiser.

Advance Payment: A manufacturer can request just upto 10% of the expense of the building, loft or plot as advance payment. On the off chance that a developer requests over 10%, the purchaser can document a complaint against the manufacturer.

Ill-advised Registration of a Project: It is basic that all projects be enlisted under RERA. On the off chance that a developer has sold or is trying to sell an unregistered project, the purchaser can document a complaint against the manufacturer.

No details about the Project: All details regarding the project including project plan, format, and government endorsements should be refreshed on the RERA site. One can record a complaint if a manufacturer or engineer doesn’t stick to this arrangement.

Structural Defects: in the event of any structural defects in the workmanship and quality of the administrations, the advertiser should repay the sum paid by the allottee. If not redressed, the purchaser can document a complaint.

Ownership Transfer: An advertiser cannot transfer dominant part rights to any outsider. In the event that he/she is found transferring greater part rights to an outsider without the assent of the two-third lion’s share of allottees, one can document a complaint.

Rights of Buyers Under the RERA Act

  • Transparency: Transparency in area measurements, payment structure, project completion timelines, penalties for delay or legal issues will be covered under the provisions of the Act.

  • Clarity in Area Measurements: The builder is required to quote the price of the carpet area and not other units like built-up, super built-up or PFS, etc. This ensures uniformity in price terms laid down by builders.

  • Claim Refund: A buyer is eligible for claiming a full refund and interest post the due date. In case the buyer wants to wait it out, the builder has to pay 10% interest every month until handing over the property.

  • Speedy Trial: Adjudicating mechanism to be put in place for expeditious hearing and disposal of appeals/complaints.

  • Financial Discipline: Builders are asked to keep 70% of the funds in one escrow account for each project. If the builder is caught using the funds of one project for another, he can be penalized and jailed for a maximum of 3 years.


Yes, it is safe and recommended. When you invest in a project approved by RERA, your rights as a buyer are secured. RERA ensures legal compliance and possession timings. It ensures the delivery of possession of the property as promised. For other things, it is advisable to go through the plan well and make sure you and the builder are on the same page until handover of possession.

As per Section 31 of the Act, anyone can file a complaint if they possess the knowledge to draft an accurate statement including the relief sought from RERA. Hiring a lawyer is not mandatory. However, it is advisable to get professional help.

Once the RERA Authority passes an order under Section 40 of the RERA Act, the builder has 45 days to execute the order and provide the compensation to home buyers. If the builder fails to enforce the order, the home buyer can file for the execution of RERA complaint against the builder before the same RERA Authority

Section 40 of the Act states that if the promoter, allottee or real estate agent fails to comply with the order passed by the adjudicating officer or the RERA Authority, the buyer can file for the execution of the order and can recover the amount of compensation as an arrear of land revenue.

Yes, a developer may leave a project mid-way or sell it to another developer. However, this may only be done with the prior approval of the RERA authority. In such circumstances where a consumer or his/her family is in possession of more than one unit of the property, they will be considered as one unit.

All real estate projects that are over 500 square meters in dimension fall under RERA without exception. RERA includes both commercial and housing projects. Circumstances under which a property doesn’t have to be registered under the RERA Act are as follows: 1. Where the land is below 500 square meters in dimensions or there are less than 8 apartments. 2. Where the completion certificate has been received by the builder before the commencement of RERA 2016. 3. Where the only work that is being done on the property is re-development, repair or renovation which doesn’t include advertising, marketing, selling or allotment of the property.

You may get a refund along with interest for a property registered under RERA from your builder. Legalstartup provides you with the services of the best property lawyers in your locality at affordable prices to get your refund.
The RERA Act doesn’t have retrospective application and hence, any project that started before the coming about of the Act in 2016 are not covered under RERA. however, you may approach the top property law advocates in your locality to find an alternative solution to your problem at affordable costs.


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